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  • Does Your Customer Feel Important?

      "A consumer is born every ten seconds" ~ Edwin Newman, journalist & author The number one problem facing businesses today isn't poor location, the economy, cash flow, or poor marketing. It's poor customer service. It's lack o...

  • Thinking Freely in Tough Times

    During normal times, it's hard enough to keep your pipeline full of ideal prospects for your business.  When you throw in a challenging economic situation (yep, we're talking the "R" word -- recession) ... now you've got to be on a missio...