Senior Management / Telecom

Turned around a Competitive Local Exchange Carrier (CLEC) providing services to over 100 Texas ISPs.  Designed and developed integrated voice/data services, broadband Internet, extended area offerings to businesses in 4 major markets. Accomplishments:

• Rolled out 4 new services in a 6-month “window”, building a foundation to eliminate dependency on a “dying” revenue source.  Achieved goals to sign-up target new customers for each service during launch month.
• Implemented first all-encompassing budget in company’s 10 year history
• Developed and implemented end-to-end delivery processes for all services (none had previously existed).
• Re-engineered entire organization structure to deliver services efficiently with cost-effectiveness.  Resulted in reducing service delivery time by 40% and cost-of-goods by 15%.

Business Edge Solutions, Reston, VA; Senior Program Consultant                                         2001

Implemented the PMO (Program Management Office) and directed 2 major initiatives across Engineering and Technology Development departments at Nextel Communications.  Accomplishments:

• Provided expert network and technology consultation that resulted in delivering a single program plan and clarity tothe executive level leadership, where none had previously existed
• Eliminated dysfunctional communication and delivered executive level updates. 

netVMG, San Jose, CA; VP Engineering and Operations                                                          2001

Led Engineering and Operations for a leading IP Traffic Management start-up service provider focusing on optimizing IP traffic performance across multiple networks, ensuring an intelligent middle mile for mission critical applications.  Accomplishments:

• Built from ground up a national OC-48 network to deliver premium network services in 16 major markets.  Subsequently turned-down and negotiated contract “outs” for same network when company migrated to a software application strategy.
• Engineering efforts resulted in advanced network designed utilizing advanced MPLS protocols via joint development with leading technology providers as Cisco Systems and Equinix Corporation.

BlueStar / Covad Communications, Nashville,TN; Sr. VP – Ops/Engineering                2000-2001

Led staff of 300+ providing Network Engineering, Network Operations, Provisioning,Client Network Services, Field Operations and Customer Care functions for a regional ASP/ISP utilizing facilities-based xDSL and T1 for last-mile broad and data connectivity to our customers. Accomplishments:

• Increased number of Central Offices (CO) online from 53 to 350, while increasing build capacity for from 20 to 175 COs per month with no staffing increase. On-target to deliver over 800 COs in ’00 prior to funding issues.  Decreased CO build cost by 15% by implementing design and process efficiencies.
• Built regional ATM network serving 9 states, 35 city markets and over 10,000 customers provisioned.
• Promoted from VP – Engineering to Sr. VP –Operations after 4 months to also direct Provisioning, Client Network Services,Network Operations, Customer Care and Field Operations functions.  In 6 weeks, completely eliminated the backlog of LSR orders to ILECs by increasing capacity of clean LSRs generated from 50/day to 250+/day, while reducing staff.  Increased number of customers activated from 30/day to90+/day.  In six weeks, increased #of monthly installs by almost 70% (from avg. 590 to 991); ultimately increased installs over 244% to 1440/month in less than 90 days.
• Provided leadership for 3 VPs and 5 Dirs.
• Led ILEC relations to resolve all interconnection issues impacting service delivery
• Worked closely with IT to deliver OSS required to support Operations functions
• Led operational integration of Bluestar Operations with Covad Communications after acquisition in 9/00.  Appointed by Covad as RVP Operations – Manassas, VA Centerof Excellence to lead an operation of over 600 Provisioning, TAC and Field Operations employees to deliver DSL service to businesses/residences in the Northern Region. 

USUnwired CLEC / Internet, Lake Charles,LA; VP, Ops / Engineering                           1998-2000

Second employee in a start-up facilities-based CLEC with full-scope responsibility for designing, implementing and overseeing all service delivery functions including Provisioning, Customer Care, Switching/Routing, Network Engineering/Planning and Network Operations.  Product services include local, long distance, Internet (dial-up, dedicated), LMDS, xDSL, VPN and private line for small-medium sized businesses in LA and TX.  Accomplishments:

• Delivered full local/LD voice services utilizing the Lucent 5ESS switch, providing voice and special access service in 3 markets (12,000+ access lines installed)
• Delivered data/VPN services utilizing Cisco equipment, providing Internet (7000+ dial-up /125+ dedicated) in 7 markets
• Began delivery of xDSL services utilizing Copper Mountain and Turnstone equipment in 7 markets
• Built and turned-up own local fiber network with SONET technology
• Manage capital and operating expenditures forbudget growing to $100M+
• Physical collocation in 17 ILEC central offices
• Directed RBOC regulatory and PSC relationships to resolve all interconnection issues impacting service delivery
• Implemented a 24x7 repair and technical support service program for both Voice and Internet
• Led implementation of MetaSolv TBS OSS software for network inventory/management,service provisioning, trouble management, and workflow management.  Phase I of a three-phase project to include electronic bonding with RBOC and service activation in network elements.
  
  

ADVANCED RADIO TELECOM, Nashville, TN; Director Network Deployment                 1997-1998

Responsible for bottom-line business results and provide market leadership in networkdesign, development and implementation, site acquisition, and contract negotiations for an international wireless telecommunications company.   Accomplishments:

• Built carrier relationships; identified, investigated and developed business opportunities for microwave links to grow customer base. 
• Negotiated and closed sales agreements when sales staff was reduced.
• Negotiated roof rights for over 30 buildings and met all goals during initial build stages for a citywide system of 100+ on-net buildings. 
  

Operations

KEY RISK MANAGEMENT SERVICES, Greensboro, NC; Director Operations                1993-1997

Managed the Administrative Services Division including Facilities, Telecommunications,Purchasing, Claim Information Processing, Mail & Document Imaging Center,and Customer Service departments to process claims for the largest workers’ compensation insurance provider in NC. Directed two managers to lead daily operations and exceed goals in all areas for their respective departments, with a total operating budget in excess of $1.8MM. Accomplishments:

• Project Leader responsible for the design and construction of new 53-acre Corporate Center.  Included design and construction of initial 66,000 sf facility to accommodate three companies. Project value over $7.5 million.
• Re-engineered and assumed leadership for an inefficient department processing initial accident reports (Form 19) and all medical bills.  Reduced daily backlog of bills-in-process from over 6000 to less than 400 and processing time from three weeks to three days with a staff where 50% had less than six months experience.  End process improvement resulted in reducing staffing by two.  Implemented a 24x7 call-in process for accident reporting. 
• Re-engineered telecom and vendor relations processes; negotiated contracts to save over $210,000 annually.
• Improved technical competence of subordinates by implementing comprehensive training programs, a Best Practices development process and workflows for three departments. 
• Led implementation of document imaging for claim information processing.  Designed framework and workflow for automating the customer service operation on anAS400 computer platform.
• Led team effort to assess and select new $200,000 PBX phone system and voicemail for company, automated fax routing, 4T1s and computer integration. Responsible for analyzing, recommending and installing all data communications (Leased line, Frame Relay, ISDN, T1).
  
  

Manufacturing

HEALTH AND BEAUTY AIDS DIVISION, Greensboro, NC, 1990 - 1993

Product and Material Delivery / FDA Manager, 1992 - 1993

• Led a team of skilled technicians to deliver liquid and packaging raw materials for solid anti-perspirant production lines.

Production Line / FDA Manager, 1990 -1992

• Led production team to exceed all target results while producing a solid anti-perspirant /deodorant (Sure/Secret) products.

PAPER PRODUCTS DIVISION, Albany, GA,1986 - 1990

Bounty Converting Area Manager, 1988 -1990

• Managed four supervisors and 100+ technicians responsible for production of quality (Bounty) paper towels. 

Electrical and Instrumentation Manager, 1986- 1988

• Led five electrical and instrumentation technicians responsible for Bounty product electrical reliability, maintenance and project implementation. 

Education

GEORGIA INSTITUTE OF TECHNOLOGY (Georgia Tech), Atlanta, GA

Bachelor of Electrical Engineering - 1985; Cooperative Plan Certificate

Member IEEE (Institution for Electrical and Electronics Engineering)